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722 Review
45 Karma

Review on Vizmo by Mike Hernandez

Revainrating 5 out of 5

Best Customer Service Software For Call Center Industry

My favorite feature about Vizmo is that it has all the features which I need on my call center software viz. Chatbot, auto attendant, and interactive voice response. It also helps me with SMS marketing as well. The user interface of this software is not at all friendly; it's very technical, so it might take some time to adjust. Also, there is no app in Google Play store which can be downloaded by the customers, so I have to use their website instead. So overall, the best thing is that you can use all these features from one place. All the features are available at one place, and you don't have to visit different websites to get what you want. You just need to download the software once and then you will understand everything. It's a good service which provides all the tools required to run an effective customer care. It's a good tool if you are looking for.

img 1 attached to Vizmo review by Mike Hernandez



Pros
  • Good Call tracking
  • CRM integration
  • Salesforce etc.
  • Great analytics section/Reporting system
  • Easy setup through web UI (It’s easy)
  • Customizable dashboard & Reports
  • Reporting System : Yes :)Great reports like conversion rate breakdown or revenue per agent.
  • Dashboard:
  • This application needs more advanced reporting capability because we
Cons
  • All fine