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Romania
1 Level
709 Review
59 Karma

Review on CaseSack by Michael Onwukaife

Revainrating 1 out of 5

CaseSack: A Poor Experience for Tech-Aware Consumers

I had great expectations for CaseSack as a tech-savvy consumer. Unfortunately, I had a very disappointing encounter. Although they have a large variety of electronics, headphones, earbuds, accessories, and cases, their prices are higher than those of other web retailers and their product descriptions are frequently incorrect. The products I was looking for were also difficult to locate on their dated and clumsy website. When I did locate what I needed, the checkout process was cumbersome and I ran into a few issues that caused my purchase to be delayed. Even worse, the items I got were of poor quality and did not function as promised. When I requested help from their customer service department, I was met with unhelpful agents who seemed more concerned with assigning responsibility than mitigating my problem. In conclusion, I wouldn't suggest CaseSack to other tech-savvy buyers. More accurate product descriptions, competitive pricing, and dependable customer support can be found at other online retailers. Look elsewhere if you want to avoid the trouble for your tech requirements.

Pros
  • Support that goes above and beyond to solve customers' problems.
Cons
  • Checkout was a slog, and there were frequent mistakes.