The knowledge of our database is very useful to us in order for me as an IT manager I can be able understand what my employees are doing while working with this tool! Sometimes when we try using different functions or new features it's hard because there isn't any support from them so they don’t know how you should use that function/feature but if all goes well than everything will work out fine like it usually does :) There aren't really many downsides about this program except sometimes its not easy enough since some people have trouble understanding where certain things could possibly go wrong especially those who haven‘t used such tools before (or at least never worked remotely). It has reduced time spent by myself trying to figure each thing up until now which i normally do manually through excel sheets etc.,.