They are always available for us whenever necessary. Very friendly staff! I have never had any issues with them at anytime. Our security team is extremely knowledgeable & helpful when it comes time to implement new technology/products into our organization. We've been able find their expertise beneficial throughout every step of this process so far - no complaints here from me either!! If you're looking specifically for an easy-to-use software that can be customized as needed without having to hire expensive consultants or IT firms then Truce will help! The ease in which they were willing to learn about how O365 worked as well as adapt quickly once things got rolling was great! It's helped improve overall system availability within the office by adding another layer of protection between user devices (and laptops) vs email servers. Also helps keep information secured since now users must login via Active Directory rather than simple.