I like that we are able to remotely control our servers at any time of day. It is very easy for me as an administrator to see what my users are doing in realtime. The only thing i dislike about pulse way is how slow their software sometimes runs compared to other programs out there. We use this program mainly because its free but if they could make some improvements then maybe more people would be willing to switch over. Remotely controlling all of our server computers has made things much easier than having someone physically walk around campus checking everything manually.