I stopped buying Bissell machines for my cleaning business because I couldn't buy parts directly and had to use a "service center" to repair my machines, which I refuse as they are out of stock, many miles away from me. If I need a car, I need it NOW and that's why I fix my own cars. I left one Bissell in need of repairs and threw away the rest to make room for a spare. Now I've fixed it and it will serve as a backup machine.