I like that they are always available to help with any questions or concerns we have, whether it be regarding our customers' needs or their own work flow process within the system! They also offer training sessions at no charge for employees who want to learn more about their product. Sometimes I wish there were multiple hours of day where someone was working from home so an extra person could support us if one is sick/unable to come into the office. That would make things easier too! The benefits include tracking customer information as well as having all sales people using this software which has helped increase efficiency overall by allowing everyone access to accurate details on each client.