The platform is easy enough for anyone who has some basic experience but also provides helpful guides if you need help or tips along your journey! I've never heard anything bad so far from any customer service representative which helps make it even better!! Nothing at this time as everything seems perfect thus we have no complaints :) We're currently using their video ads product called "Viral" where viewers can watch videos without having an account by clicking through our website via social media posts such us Facebook Ads etc..