The ability for me as an agency owner not having time or knowledge in html editing myself was very helpful with this software because it allowed us to test our designs without needing any technical assistance from another person! It would be great if we could have more templates available at different price points so there are options within each pricing tier depending upon what your budget may allow. We use pilotmail mostly just when sending out bulk mailings but has been used recently by my team during campaigns where they were working remotely via video conference call-in meetings instead of physically meeting face to meet clients' needs etc..