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1311 Review
49 Karma

Review on ๐Ÿ•ฏ๏ธ Black Tea Light Candle Holder Wall Sconce Set, 6-tealight by Stonebriar Decor by Carlos Reyes

Revainrating 5 out of 5

Great customer service

We bought this wall light because we live in a slum and our electricity goes out with almost every storm and we wanted a safe candlelight (we have small curious kids and that keeps it out of reach). It arrived on time and is a beautiful and high quality product at a very reasonable price. But what really impressed me was the attitude towards Stonebriar's customers. When the wall light arrived, the glass tea light holders were a bit dusty from packaging and shipping. I decided to wash them before I put them on. I felt a holder that fell onto the other one in the sink and broke it. I emailed the company explaining what had happened and saying I would be happy to pay for a replacement if they sent it to me. A few days later I was contacted and asked for my address and they were kind enough to send me a replacement free of charge. It was a very generous demonstration of good customer service as it was my fault from the start. I have no doubt that the same quality of customer service would be improved if there was a bigger problem than a broken little tealight holder.

Pros
  • Great price
Cons
  • Big and bulky