The tool has really made my life easier over time as it lets me manage so much in one place! So far, there aren't any complaints from us that we have seen regarding their resource tools or software offerings to be honest!! It was relatively new when I joined but they did not use anything quite like this before hence creating our own system (hence why you see some oddities with how things are set up.) If your looking into adding more team functionals such would love something similar where each member of staff can also input information/projects relevant directly related - eg; Project Manager creates projects list then members go through themselves completing tasks / uploading content etc.. Then just show them all together at end I like that it's easy to use, there are many features available depending on your need. It allows you have customized emails. There can be some glitches with the auto responder feature but we've had no problems in the past year of using this tool. This product has helped us create more connections between our team members and potential customers. The ability to track open rates has been beneficial as well.