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Hong Kong
1 Level
494 Review
0 Karma

Review on 🌟 GK HAIR Global Keratin Best Kit: Smoothing Keratin Hair Treatment for Frizz-Free, Silky Smooth Hair - Formaldehyde Free by Rachel Massine

Revainrating 4 out of 5

Confusing instructions. (Follow the instructions in the email, do not print the manual). Excellent customer service!

The instruction manual that came with the kit differs from the one that was emailed. The instructions say the "best taming" bottle, step 2, should be rinsed/rinsed after 40 minutes (depending on my hair type) and then blow dried and ironed. However, the instructions emailed state that after blowing out (48 hours for best results) and thorough ironing "Best Taming" (40 minutes), step 2, bottle, the product should be rinsed/washed out. I find this very misleading and confusing. No one wants to waste their product, money and results due to an incorrectly entered/shipped process. I hope that the seller will carefully consider this issue and save the constant confusion in the instructions for using the product. Otherwise there are no problems with the product. Great product and fast customer service. Updates: Great customer service! It gives me confidence that someone out there was listening and doing the right thing. Very happy with customer service and product! Please follow the email instructions for BEST results.

Pros
  • I hold my fists
Cons
  • Slightly wrinkled