Even though HB Tower has a large assortment of tools and supplies, the quality of their products and the assistance they provide to customers leaves much to be desired. I have placed numerous orders with them, and on more than one occasion, I have received items that are either broken or otherwise flawed. The team that handles customer support for them is unresponsive and slow to respond when they do. In addition, their prices may appear to be unrivaled, but in reality, you get what you pay for. The low-cost goods they sell are frequently of poor quality and are readily broken. Overall, HB Tower is not a brand that I would recommend to serious do-it-yourselfers or to professionals who rely on tools and machinery that is dependable.