Review on 📶 Enhance Your Enterprise Wi-Fi with Ubiquiti UniFi HD Access Point (UAP-AC-HD-US) by Petr Webster

I'm a Linux system administrator and discovered Ubiquiti products a few years ago. I was so impressed with these products that we have made them standard use for our customers. Things have changed lately. I bought this Wi-Fi product for private home use. For over a year this has been the best Wi-Fi product I have had. Then some problems started. The iPad in the house could not connect to Wi-Fi in any way, although it was able to connect to everyone else. I tried calling the administrative interface to troubleshoot and found that I couldn't log in. After much research I assumed this was due to one of two known issues with the product's firmware and decided to factory reset it to regain access. I literally did hundreds of device resets in my 20's. - Five years in IT. It's not that hard to do. Insert a paper clip into the hole and push down. When I factory reset this device I hear a pop and my paperclip goes all the way through the hole. The reset button inside is broken. Reading this review would make me wonder if I pushed the paperclip too far into the hole. It's not relevant. As I said, I haven't done that often with other products. I used the same amount of power as any other reload in my pro career. After opening the case, which wasn't easy at all, I found broken parts of the reset button. It didn't just come loose, it broke. I didn't plan to fix the problem myself and now the product won't start. I turned to Ubiquiti for help fixing the product as I had spent almost $400 on my WiFi. I knew the product was out of warranty and while I felt a manufacturing defect like this should have been fixed free of charge, I didn't want to argue and offered to pay for the repair. Ubiquiti refused to carry out repairs itself for payment. They said they don't do that. So I do a google search and find a few other major bugs that people are reporting and of course others with the same problem as me. I couldn't find anyone to fix it so now I have a $400 brick and no wifi at home. I've found at least one manufacturing defect, or at worst a design flaw, and Ubiquiti will not support their product. I have also decided to stop using them for professional purposes. It could only be worse if it is a professional assignment instead of a private one. I'll probably have to eat up the replacement cost instead of losing the customer. I can no longer afford to risk Ubiquiti products.