Everything about this program is great! It’s easy for all parties involved with it; customer service team, drivers who pick up old computers and phones at work every day., etc. I have had nothing but good experiences so far! The only minor thing we've noticed since starting has been some confusion around recycling items such as batteries vs electronics recyclers (ie. where they go). This does not take away from our experience however because of how well everything else works. Customer support can't be beat. We're saving tons of money by having them collect/destroy old technology equipment like cellphones and laptops which were becoming an issue over time due to employees using their personal devices instead.