I like working with people who really understand my business needs to build tools where our team can have confidence in their ability do what they need without help from more experienced colleagues! We've solved all challenges related to billing processes -- we're now able automate almost everything but still being manual when needed (ease off switch).
A lot of features could use some improvement - it's not as user friendly or intuitive than other similar platforms out there though this may be an issue specific just us two so far :) The biggest benefit has been automating time consuming tasks such payroll processing & invoicing while also improving accuracy through better control over cash flow issues.