I have been a dedicated patron of Marbrasse for many years, but I must say that I am deeply disheartened by the company's current state of affairs. Despite the potential superiority of their goods, we have repeatedly experienced subpar customer service and slow order processing. In terms of openness and honesty, Marbrasse lags behind the competition. Several times I've had to contact customer support to find out where my order is in the queue because I wasn't given any information. The team's answers have been dismissive, and I haven't been given a good explanation for why my issues haven't been fixed. In addition, I've seen a marked rise in order processing and delivery times over the past few months, with no explanation from the business. This inefficiency cannot be tolerated, particularly in light of the fact that their rivals offer much quicker and more trustworthy services. In sum, Marbrasse may produce high-quality goods, but the company's customer support and order processing leave much to be desired. When a business advertises rapid response times to customer inquiries and streamlined purchase fulfillment, I hold them to a higher standard. I will not be able to suggest Marbrasse to others until these problems are fixed.