The best thing about Contax Solutions Team Support Center Manager software has been their great customer service! They have always taken our call/inquiry as it came in very well communicated by email or phone calls when we had questions that needed answers quickly (like how do I set up this tool). This was extremely helpful because they were able solve my problems fast without me having any clue what those issues really meant until after talking them over again via emails etc.. There wasn't anything majorly negative but there also weren’t many options available within such programs either so if you need more than just basic functions then be prepared to pay extra. It seemed like most people didn't know much other than exactly which function each product did - not enough detail information given out regarding features & benefits offered. If possible make sure someone who knows everything inside n'out reviews these products.