The support team is very responsive to our needs with any issues we have or questions that arise during setup of sites. I like how easy it was to integrate my favorite theme into WP Engine's platform as well! It didn't take long at first but now there are some things about WPE (or maybe just me) where they do not seem quick enough in responding back sometimes when something does come up. If you're looking for great customer service along side top notch wordpress services this option will be hard to beat even if price isn't an issue! We were able tto use Word Press without having too many hiccups which helped us grow quickly since most people think its difficult and expensive compared to others out there who offer similar products/services.