I like that its easy to set up alerts/rules with it! The reports are great too.
We've been able use this so far without complaint but i haven't found anything yet at least as good if not better than what we have now. Its hard finding something new since most everything has some sort or other monitoring software out there already which makes sense considering how much business needs them right? Not sure though really just using what our providers give us currently and then adding more features when needed. If you're looking for basic logging service look elsewhere because all companies need these things regardless whether they realize their value today or later down the road :).