According to my experience, this backpack is a great find! It's lightweight, but sturdy enough to hold all the essentials for my daily commute.The shoulder straps ARE comfortable and don`t dig into my skin. Also, the inner pockets are well-designed to keep my laptop accessories organized. The only con I can think of is that it's not very spacious so it might not be the best option for a weekend trip. Overall, a great investment for anyone who needs a reliable backpack for their everyday needs!