The best thing about this product is that it has many features which can be used by any user, whether they have basic knowledge or not of computers at all! It's easy to use as well so you don't need much experience in using computer programs like other similar products out there such as Adobe Photoshop etc.
I think their customer service could improve because sometimes when we call them up asking questions regarding our account issues, some people who answer us do seem very rude but maybe its just my opinion? Also if someone asks me something related to how to fix an issue i had while trying to log into vmodev (which was due to being hacked) then usually no one will help unless he/she knows exactly what happened before hand. So basically everything except fixing your own problems yourself since most times nobody seems willing to listen until after hours later whereby.