The most useful thing I like about this product is that it not only monitors our servers but also provides us with realtime alerts when things go wrong or if there are any maintenance tasks needed for certain resources in my organization's infrastructure (BDE/RPC). This tool has really helped me monitor everything from system issues all the way down until application level problems where no one seems able see what goes bad first unless they check logs manually which takes time away from doing other important work-related stuffs! Sometimes though we receive "alert messages" saying something went BAD such as network errors etc., However sometimes these alert message just don't tell you exactly why your app crashed so its hard t know whats causing those crashes even after many hours of research via google search engines -_-; Please make sure yo uhave enough CPU ram & storage space available because once again BTS doesnt always use 100% cpu usage during an I like that it is simple to use and I don't have any complaints about how easy it was for me to get used to. The interface seems very customizable making it user friendly. We are able to track our customer's tickets with ease! This system has made my job so much easier by tracking all of our issues in one place. Everything we need is here in one spot. No searching through emails or calling around for updates.