I like the fact that BCC offers a variety of different ways to connect. I have used the website, email and phone to connect with my business partners. I have had a few issues with getting through to customer care. They are always friendly and helpful. They have helped me connect with many potential business partners. I have no complaints. There are many ways to connect with people in China. I have tried many of the other services and have not found any other company to be better. I do not have any other complaints. I connect with many Chinese companies and business partners. I have found that most of them are very interested in helping and communicating in English. I have been able to connect with many potential business partners. The best thing about BCC is that it has so many different options for you to use, I love how easy everything was! It's very simple to navigate through all of your accounts with this program as well. There are some things they could make easier but overall great service from them. They have helped me get my business up and running in china without any issues at all. Getting our products into stores there easily now too which makes life super much more convenient than before.