Ordered one 18" x 24" on Sept 21, 2021 and arrived with two quarter-sized dents in the SS top. The carton was undamaged and THE DENTS WERE FROM THE INSIDE! Obvious cause was the loosely packed casters that were just wrapped in a thin bubble wrap and 1/8" thick foam. One of the dents had a distinct impression of the end of the axle bolt used on the wheels. But Best Buy quickly replaced with a new cart at no added charge. Second one arrive in undamaged carton and had identical packaging but fortunately suffered only two hardly noticeable dents. These were also from the inside so obviously due to the inadequate insulation of the wheels. From reading through the reviews it appears about 20% arrive with noticeable dents. So it's unlikely a replacement cart will also have them. I'm now a very happy customer, especially since back in September the price was a lot less. Only other problem was that the caster braking mechanism rubbed a bit on two even when they were unlocked and I needed to bend the gripping tabs a bit with some needle nosed pliers. Overall quality is great. Gave them 5 stars . but there quality control should really get together with their shipping department and put a couple pieces of cardboard between the table top and the casters. It would save them a lot of money in returns and then maybe they could lower the price back down.
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