It makes it very easy to set up appointments and manage them. I love that I can send out several emails at once, which helps me get through my list more efficiently. I dislike it being so complicated, it's almost like there are two different platforms - one for customers and one for therapists. The customer side seems much simpler - it's straight forward. The therapist side however, has way too many options and steps to follow. We've been using this since we opened our business last year. I believe it was fairly difficult for clients to call us to book an appointment when we were just starting out. Now they have no choice but to use Massage Suites! I am able to easily reach out to our past clients in bulk via email, and they never have issues booking their next appointment!