I like that it's easy to use and has an intuitive interface. It also allows you to create your own modules or add plugins in order to customize its functions as much as needed. The only thing i dislike about this tool is how slow some pages load sometimes (especially when using mobile). Also if there are too many tabs open at one time they will not display properly so make sure you close all other windows before opening new ones! We have been able solve our problems with communication by creating custom fields which we then used to track everything related to projects/tasks within each department.