I like how easy it was for me as an individual user who doesn't have many IT issues at home (Macbook Pro) & work computer (Windows 10). They were quick to respond when there was any issue - usually within 1-2 business days! There wasn't much from them outside their website itself other than one security video which showed they are always looking out for our best interest!! Their customer service team has done everything possible to make my experience better by resolving problems very fast without having to call back multiple times. My only concern right now about this product would be price since i am purchasing 2 computers each month plus a few laptops per year. If anyone wants some peace of mind regarding privacy then definitely consider getting a premium version because otherwise its just another cost centre. It removes worries concerning personal data theft/ loss. Privacy concerns while working away from office etc.