Review on MaidMAX 10 Tiers Free Standing Shoe Rack For 50 Pairs Of Shoes Organizer In Closet Entryway Hallway, Sturdy Metal Frame And Fabric Shelves, 39.4 X 11.4 X 68.9'', Black by Brandon Teitel

I was in need of another shoe rack (maybe I have a problem) and found this gem. When I assembled it, much to my dismay I ended up ripping the cloth material of the last level of the rack. It is quite taught when fully assembled. I immediately took pictures of what happened and emailed the company directly using the included contact card. The customer service was quick to respond and apologized for what happened. I simply asked if they could send me a replacement piece of cloth material to swap out what ripped. They did one better and sent a full replacement free of charge. Extremely happy with their customer service. The product itself is great and stores my shoes like no other.