To be honest, when the remote arrived we didn't even open the plastic wrap it was packaged in. You could see tons of dirt and debris in every little nook and cranny of the console. I was pretty sure we didn't order a refurbished remote but even if we did I would expect the remote to be CLEAN. We do not refund or replace with this seller. I didn't even care about the picture. This remote control went straight into the trash can, unopened.
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