My first shipment of this item arrived and not only did it appear to be a previous return, it was missing a belt loop. I requested an exchange and got a new one today. Definitely new and packaged very differently from the first. One arm is slightly longer than the other, but that doesn't matter much. It's very soft, very cozy and everything I hoped it would be. The company was very attentive to my problem and solved the problem immediately.
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