The support team in Germany are very friendly, polite & helpful! They have been responsive to my requests for changes I've made since signing up with them (which has only happened twice).
My experience working through their customer service department was easy because they were always so pleasant about it - no complaints here from me at all!! And yes there's an option available if you're not satisfied after using this product that allows refunds within 7 days without any hassle or problems whatsoever. Mailbox provides value by allowing us access via our own domain email address instead having one hosted elsewhere such as Gmail which can be costly when sending out mass emails etc., but also saves money too due its cost per user basis compared against other providers who charge more than double what we pay each month just simply hosting your mailboxes / accounts/domains away rather then being housed locally like most companies do these dayz.