The product is very flexible, it's easy to use even if you don't have any experience in business intelligence or reporting tools. It has all features we need (data extraction from different sources). I think there are some minor bugs but they will be fixed soon enough as well as new releases come out with more improvements. We used this tool mainly because our previous vendor didn’t provide such kind of solution so when i started working here at my current employer i realized how important these solutions were now. In order to extract information about customers' behavior patterns we needed an advanced feature which allows us to do complex calculations using dates/times etc., otherwise it would not work properly.