I like that they can customize every little detail about my project! There was one time where it took them longer to come back with an answer than we were expecting but nothing big or anything i wouldnt want fixed just because of how busy their team is at work. They're very quick once you get used to communicating with eachother via email/texting which helps make things move along faster when there's more people involved. We had some issues getting our initial design from another designer completed (we wanted something really simple) but after talking through everything together everything worked out fine for us.