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United Kingdom, Belfast
1 Level
721 Review
41 Karma

Review on Taozun by Corey Soto

Revainrating 3 out of 5

Taozun Company Cannot Produce High-Quality Goods

I have frequently purchased at Taozun for hardware and home improvement tools because I am an expert DIYer. But my most recent encounter has left me feeling utterly unimpressed with their goods and services. The products I received were of poor quality and didn't work as promised, despite their claim to have "top-notch tools and home improvement hardware." The bathroom's outdated, shoddy-made hardware was readily breakable. I tried reaching out to their customer service for help, but I only received unhelpful and unprofessional answers. Anyone thinking about making a purchase from Taozun should be wary of the cavalier customer support and subpar product quality. I'm a DIY pro, so I won't need Taozun again for house improvements.

Pros
  • An intuitive interface makes online purchasing a breeze.
Cons
  • Some customers have complained about the limited selection of tools and supplies as well as the poor service they received.