Review on NETGEAR FVG318 ProSafe 802.11G Wireless VPN Firewall 8: Complete Network Security Solution by Darryl Pendall

I bought this as part of our business networking solution and it's the only part that breaks down every day or two. From time to time the router freezes and reboots resulting in loss of company website, remote access, email etc. and it takes about 10 minutes to get back on itself. I then have to manually enter the settings from our Windows SBS if I found that the router was reset. Otherwise, it will continue to go unchecked like losing mail for a week because the reset doesn't affect outbound traffic, so it's hard to detect. After contacting Netgear it appears to be a manufacturing defect as the serial number is not even registered in their own system. Standard exchange is also not satisfied. I should be responsible for sending the defective item back at my own expense and they will send a new one later. How can I return the device and lose our internet for days or even weeks? Yes, they offer delivery first and return later, but at an additional cost. I've had to stick with the Cisco products I use at home and have never tried Netgear.