It's easy to use, it has an intuitive interface that anyone can figure out quickly without any training or instruction needed from us! We've been able fix our problems in minutes instead of hours with other systems we used previously (which were far more expensive).
The software is very simple; once you know how much detail there needs be for your situation/needs are met by this system easily enough so I don't have many complaints about its operation as such - though some people may not like being unable too see what their devices do when they're at work etc., but if thats something important then maybe try another tracking device? Also having no ability over which data gets uploaded could prove problematic sometimes depending upon who gains access / control where things lie online-wise..