The ability for us to have one central place where all of our reports are stored in a single location is very helpful when it comes to searching through multiple sources. It can be difficult at times to find certain information that you may need but with this system it makes finding things much easier. There isn't anything that i dislike about this program. If there was something that would make me not want to use this software then i don't think that i would recommend this product to anyone else. This has made my job as an IT Support Specialist so much easier because now everything is located together instead of having to go from computer to computer just to get what i am looking for.