Their support is one of our top priorities so we don't have to troubleshoot on it's own! I really like that their team has been very thorough with all our needs for both this software as well as other products they recommend, so there isn't a chance you won't be satisfied! They are also responsive when addressing issues or concerns, which helps ensure customer satisfaction over time.
We love how quickly they turn around an issue/question even if we are out at lunchtime from work. You get exactly what you want in terms of quality support but not spending more than needed - price point makes a big difference too ;) We like to try-before-you-buy type things, but it hasn't always worked out here, so having them available for free samples was nice because no need to think about risk! Great product selection that meets your specific goals, plus great pricing structure that allows us to focus on getting results without any unnecessary cost! It's easy to use, simple interface with great support from turnkey team (which is available 24/7!). Test management has never been so pleasant! I don't have any dislikes about this product yet but if there are please let me know ASAP because it can be easily fixed or improved upon by TKS development teams :) We were looking for an all-inclusive solution that would help us automate testing of our web applications without having complex code base as well.