Review on 🩺 PowerLix Compression Recovery for Fasciitis and Swelling by Brett Slater

I couldn't be more disappointed and I am disappointed I must say. I have a year old Achilles tendon problem - I've worked with PE, dry needling, hot and cold therapy, a professional hockey team doctor and still tinker - and I also have mild plantar fasciitis. So I was glad to find this product and all the reviews made it so attractive. I measured, confirmed on the internet that I measured correctly. I ordered the product, it arrived quickly. No instructions; The product arrived in a package with a lock in the box. Okay, I can use the internet for that - so I checked out the pics on Revain to make sure I'm wearing it right. One day while wearing it for 2.5 hours my plantar fasciitis was the worst in months. I had to apply ice four times to finally fall asleep that night. So when "Jennifer" sent her email saying "they are a small business that relies on reviews" and if I have any questions to be sure and ask I emailed along back to a problem I had. No Answer. When she sent her second message asking for feedback and saying that if I had ANY questions (other than mine apparently?) they would always be there, I knew she was a bot. No wonder so many people leave reviews saying this product is great. Well, that might be cool for a lot of people, but unfortunately not for me. It didn't provide any support for my Achilles tendon - other products gave me better support (unfortunately they didn't either) - and my heel hurt more. It was also too tight on my leg. Worst of all they said they would answer all questions but they didn't. Really unhappy. It's not entirely clear what this 6 month guarantee gets me as there is no documentation in the box, but it's definitely not customer satisfaction. I'm sure my rating can't be compared to 650 happy customers, but I'm very disappointed. And I want to talk to "Jennifer" about what the Customer Satisfaction Guarantee covers. UPDATE: I received a response from the company after posting this review. I resent my original email detailing the issues I was having and received a response from the supplier who offered to send me another size free of charge which I declined and then a refund, if I delete this review that doesn't suit me and then a partial return as Revain will not give a full refund - will there be a return postage fee? - and the seller said it was not in their hands. I contacted Revain customer service directly at the seller's suggestion and received a full refund.