The ease of use, how friendly it is to work with their support team as well! There are some things I wish they could do better but nothing that's really worth mentioning at this time- so far everything has been great working w/ them!! If you're looking for reliable web hosting - look no further than hostWorks.
They've helped us get our website up & running faster then we thought possible (which was pretty fast!). We have also used many other companies over past years which were not nearly half priced or even close when compared side by side vs what HOSTWORKS charges per month ($50-$60). I have been working with them for several years now, they are always helpful when it comes to any issues we may be having or questions that arise during our day-to-day work activities! They also helped us migrate from one server hoster into another which was very smooth process as well!! Nothing really at this point but would like more support staff if possible so there is no waiting time between employees answering your question/issue etc..