It's easy to use, it does exactly what you want it too! I've used many other MDGs out there but none of them are as good at this one. The reporting side could be better if they added more options like pivot tables or charts. There was nothing about their product that I disliked however, maybe just because we're using it so much now. But overall, great software with tons of features. We haven't found anything yet that we dislike about it. Just keep up with your training sessions and make sure everyone knows how to do everything. This isn't something where people can figure things out by themselves. You need someone who has experience in implementing an MDA tool to help get through all of the different functions. Also, don't forget to check their support section before buying, sometimes it takes some time for issues to come forth from there. It helps us organize our data in such a way.