They are very knowledgeable, friendly staff who work with you to help implement your solution in order for it make sense within our organization's structure & processes as well as integrate into existing systems that we use internally (Salesforce). I've been working w/ them since they were first starting out so there has not really anything i dislike about their service or support team yet! If anyone wants an end-to-end partner of choice when considering implementing ERP solutions this should be at least one consideration - best decision ever made by my department!! We needed someone familiar enough with all aspects including SalesForce integrations but also able to understand how things like P&Ls worked which was difficult because some people just don't get accounting software / terminology etc.