I love that you can manage multiple queues in one place, it's easy to use (and customize) for different types of businesses needs! It is not intuitive at all - so many features are buried under menus/drop down options instead of being easily accessible from top level navigation or even having clear icons like other popular products out there have made them seemlessly integrated into their platforms. Also when managing my own user accounts with our system we were able run reports by Queue rather than User which was very helpful.