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Turkey, Ankara
1 Level
492 Review
0 Karma

Review on Dorado Contour Built Support Adjustable by Amy Peterson

Revainrating 1 out of 5

Terrible Seller and Defective Chairs

Terrible Seller and Defective Chairs, Do Not Buy! I bought 4 of these chairs and ALL started to seep rust into the metal areas of the front and back of the backrest. So if you look at the rear support chairs (front and back) they have metal bars that go to the end of the deck and there are big patches of rust front and back. The chair also has other discolorations and the glue on the edges of the seat is coming off. I tried to contact the seller and they didn't take care of the issue. You ignored my first email about Revain. They then received a call from a Revain representative but did not answer. Finally, another representative picked up the case, sent him another email, and let him choose from a series of items to respond, resolve the issue, ask more questions, refund money, or close the case. They decided to close the case. Revain stated that their 90-day refund policy is limited as that period has expired. I still hope that at least Revain will settle this in my favor. I am very angry and upset because the seller could have learned more about the circumstances, offered a partial or full refund, or replaced the chairs. . You haven't done anything. This is not an issue that can be easily spotted within 90 days, so they had to be flexible in that regard given the circumstances. So that's what you can expect from this seller and chairs. I took some photos but they are not the best quality because I used the phone's camera and this is an old phone and I don't have a normal camera. Also, the lighting was pretty poor, so much of the spreading rust isn't as noticeable as a more visible area. In any case, you can see how the surface spreads out, namely in the front and back corners, as well as all the middle parts. With or without the lighting, you can see a large area expanding and it's only more noticeable in real life. It's huge, visible, and very bright. You can see the rust spreading from one suture line to another parallel suture line. The photo lighting didn't do it justice as the darker, more visible areas of the rust color are dark red but look more like orange. It's such a health hazard. I'm sorry if I haven't made myself very clear or as carefully as you have come to expect from other comments, but this may be my first or second comment ever posted.

Pros
  • Handsfree
Cons
  • Poorly Thought Out