The ease of implementation, having all our data in one place makes it easier to manage projects across multiple departments; also being able to create different project types helps us keep track of everything going into each release/project that we’re working on together with other developers / teams etc.; not much - only thing I don't like about this platform would be if you were not familiar enough with how things work behind the scenes (e.g.: configuration files). We use this software internally for development as well as customer support & maintenance but are currently looking at rolling out more features externally using this system.