Bought from you for the first time. Read the reviews and buy from them because the reviews were so favorable for their customer service. I used to get "after sale" cartridges for my Samsung and they stopped working as compatible. Suddenly Samsung's price has skyrocketed this year. I am self employed and use a lot of ink printouts and this has to be a laser. I held my breath as I inserted the cartridge but it worked! Good customer service ratings aside, some people have had no trouble returning and reissuing toner when they have compatibility issues with their printers. That's why I took the risk. In addition to what's important to me and why I would buy from them again, they included a sheet on how to opt out of printer upgrades, which I think I've done in the past, and some instructions (detailed and in English! ) in case of problems.
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