The software has been very helpful in monitoring our IT infrastructure for any potential security issues before they become an issue to us as customers of this service provider! It's also great being able use it via mobile devices which makes my life easier when I am at work or home from time to time while still having access to all important information about what goes wrong with out servers/websites etc..
We have not found anything we dislike so far but if there was something you would like added then let them know through their support team who will be happy help implement your suggestion into future versions - simple process once set up (and can't remember how long ago i did mine).