I haven't had any issues with this product so far, it has been very easy to set up in our fleet vehicles. The customer support at Fleet VIP is amazing! Every time we have called their techs they always do everything that's needed right away without making us wait for anything. Not much there other than what i've stated above as an issue but overall no complaints here. This software makes keeping track of mileage logs easier since all records are stored digitally now (if having them paper wise takes too long). Being able to have multiple GPS devices working from different locations gives better control over where each employee/driver travels around your location. The ease to use, everything is there! It has all that I need in one place for my fleet manager who needs it at their fingertips whenever they want or even if just once per week so as not constantly searching through emails/paperwork etc - perfect solution!! There's nothing about this program we don't like but would love more time zone options (eastern) than only "EST". We have been able run our whole fleets with no problems since implementing last year thanks very much.