This score is more for customer service. I ordered two sets of these chairs. Got a true black and a black/grey chair. You expect to get the same colors for the same product. When I replaced the black/grey I got a DIFFERENT grey. The after-sales solution was to return the chairs and buy from a different seller. The price of these chairs went up another $20 and they couldn't give me the price I paid for them. FUNNY! So I'm not sure if the packaging is wrong, the product descriptions are wrong, or the manufacturer that makes these chairs is inconsistent. Either way, dissatisfied customer. So keep this in mind when you are thinking about buying these chairs: 1. Customer service is NONE.2. The product can be in different colors if you want to buy multiple sets. Pros: The chairs are really comfortable. Lightweight but fairly durable. The real black chairs are really good and I just really wanted the second set to match. I really hope the THIRD replacement will be black.
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